WARRANTY

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Vape kits & mods

Vape kits and mods are covered by our 6 month warranty period from the date of receipt. Any accidental damage or damage caused by wear and tear are not covered by this warranty.

Batteries

Batteries have a life cycle which can vary dependent on many factors. Batteries are covered by our 60 day warranty period from the date of receipt. This warranty is void if the unit has been broken due to mishandling and/or tampering. The guarantee covers any manufacturer defects and covers repairs or replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.

Chargers & wall adaptor plugs

Chargers, charging cases and wall adaptor plugs are covered by our 12 month warranty period from the date of purchase. If an item has an electrical fault such as, but not limited to, failure to emit charge, we will replace it. If the product looks to be physically mishandling the item will result in the warranty being void.

 

Mechanical mods

We supply a 30 days manufacturer’s guarantee with all mechanical mods. Please note that mechanical mods are for experienced users only. Yuvape Ltd accepts no responsibility for any damage caused by the incorrect assembly of any mechanical mod. Incorrect building of mechanical mods can cause personal injury and / or damage to your equipment. As such Yuvape Ltd can accept no responsibility for the damage or potential injury caused.

E-liquids and Drip tips

These are classified as perishable goods and unfortunately we do not provide warranty on these items due to hygiene and health and safety reasons.

Coils/Atomisers, Clearomisers & Tanks

Coils/atomisers, clearomisers and tanks are consumable items and are not covered under warranty. However, if they are deemed to be Dead on Arrival (faulty on receipt) and we are notified within 48 hours of you receiving them, we may replace them at our discretion. We will not offer refunds or exchanges on items where damage is caused by the user.

Accessories

All vaping accessories are supplied with a full 30 days manufacturer’s guarantee.

Wear & Tear

Scratches and discolouration from regular use is considered normal wear and tear and is not covered by warranty.

 

 

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